Shipping & Delivery Policy – ChronoPixel
Effective Date: 23 November 2025
Trade Name: ChronoPixel
Customer Support: +91 8320 96 0306 | contact@chronopixels.com
Thank you for choosing ChronoPixel. We aim to deliver your orders safely and on time.
Please read our Shipping & Delivery Policy to understand how we process and deliver orders.
1. Delivery Time
We process all orders within 24–48 working hours after payment or order confirmation.
Estimated Delivery Time:
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Metro Cities: 3 – 5 working days
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Tier 2 & Tier 3 Cities: 5 – 7 working days
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Remote & Rural Locations: 7 – 10 working days
Delivery timelines may vary due to festivals, strikes, weather conditions, or courier delays.
2. Shipping Charges
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Free shipping on prepaid orders
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COD orders may include an additional COD fee depending on your location
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Shipping charges (if any) will be shown at checkout
3. Order Tracking
Once your order is shipped, you will receive:
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Shipping confirmation message/email
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Tracking ID and the courier partner link
You can track your order anytime using the tracking details provided.
4. Cash on Delivery (COD) Orders
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COD is available in most serviceable PIN codes
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We may conduct a confirmation call or WhatsApp verification
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Unverified or suspicious orders may be cancelled
5. Order Verification
For security and fraud prevention:
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High-value orders may require ID verification
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Unresponsive customers for COD confirmation may face automatic cancellation
6. Delayed Delivery
If your order is delayed beyond the standard delivery period, please contact us at:
📞 +91 8320 96 0306
📧 contact@chronopixels.com
We will assist you with up-to-date status from the courier partner.
7. Incorrect Address / Failed Delivery
If delivery fails due to:
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Incorrect address details
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Customer unavailability
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Customer refusing delivery
Reshipping charges may apply.
8. Damaged or Tampered Packages
If you receive a package that appears tampered or damaged, please:
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Do not accept the parcel
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Notify us immediately within 24 hours
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Share unboxing video proof for quick resolution
9. International Shipping
Currently, we do not offer international shipping.
Shipping is available only within India.
10. Contact Us
For questions regarding shipping or support:
📞 +91 8320 96 0306
📧 contact@chronopixels.com
📍 Urban Shopping
101, City Centre Mall,
Dumas Road, Surat, Gujarat – 395007, India